Sectors · Medical practices
IT and automation for medical practices
Patient records available at 8 a.m., every day: day-to-day support, protected health data, automated front-desk tasks.
Common IT problems in medical practices
No theory: here is what we encounter in practices in French-speaking Switzerland, and what we do about it.
01 A frozen workstation in the middle of a consultation
What we find
The screen freezes, the file won't open, and the waiting room fills up. Every minute of IT waiting is experienced in front of the patient.
What we do
A continuously maintained estate, monitored workstations and support that knows your practice. Critical incidents are handled within 4 business hours, and scheduled interventions take place outside consultation hours.
02 The patient record on a server no one is watching
What we find
Years of patient records sit on a server or a NAS installed long ago. The backup "runs", but no one has ever tested a restore.
What we do
Automatic backups with regular, documented restore testing. The day a disk fails, you know exactly what is recoverable, and in how much time.
03 Healthcare practices, prime ransomware targets
What we find
Health data sells for a high price, and attackers know it: medical practices are frequent targets, often less protected than a typical SME.
What we do
Two-factor authentication, workstation hardening, monitored updates and backups disconnected from the network: an attack becomes much harder, and above all recoverable.
04 Hours on the phone for appointment reminders
What we find
Appointment reminders, invitations, documents to resend, forms to file: your assistant spends hours on tasks that always follow the same rules.
What we do
AlpenFlow automates reminders and invitations, files incoming documents and prepares recurring letters. Fixed fee per project from CHF 2,500, the price agreed before we start, without touching your business software.
05 Medical secrecy facing foreign clouds
What we find
Calendar, emails and documents often pass through American services, without anyone really having chosen so. For health data, that is an uncomfortable grey area.
What we do
For the services we operate, we favour Swiss hosting, notably with Infomaniak. You can tell your patients where their data is, and document it.
06 Staff change, access rights remain
What we find
Stand-ins, assistants in training, interns: accounts accumulate and no one knows anymore who has access to the patient records.
What we do
Clean handling of arrivals and departures, regular access reviews and up-to-date documentation. Every access to the patient record is known and justified.
A fallback mode planned so the day goes on
The next day's schedule is extracted every evening. If the system goes down in the morning, reception works from the printed schedule while service is restored, handled within 4 business hours.
Planned work happens outside consultation hours.
Three offers, depending on your priority
Start with what gains you the most, without committing to everything at once.
AlpenFlow · To get started
Free your assistant from repetitive tasks
Automated appointment reminders, filing of incoming documents, recurring letters. Fixed fee per project from CHF 2,500, delivered in 1 to 3 weeks, without changing your tools.
Discover AlpenFlowAlpenCare Sovereign
IT that lives up to medical secrecy
Full managed IT: monitored workstations, tested backups, controlled access and Swiss hosting for the services we operate. You care for patients, we take care of the rest.
Discover AlpenCareIT Projects · No commitment
Check the resilience of your practice
Security audit of the practice as a fixed package: backups, access, ransomware exposure. An assessment and clear priorities, with no duration commitment.
Discover IT Projects- Swiss hosting preferred for the services we operate
- Contractual confidentiality, compatible with medical secrecy
- Data protection and health data taken into account in your context
On-site and remote work in French-speaking Switzerland
Based in Chavannes-près-Renens, we work on site in the canton of Vaud and remotely in the rest of French-speaking Switzerland.
- Chavannes-près-Renens Head office
- Lausanne 4 km
- Morges 6 km
- Vevey 22 km
- Yverdon-les-Bains 28 km
- Montreux 28 km
- Nyon 31 km
- Fribourg 54 km
km as the crow flies
Frequently asked questions from medical practices
Can’t find your answer?
Ask us your question01 Do you step in during consultation hours?
Remote support answers during your opening hours, but interventions that touch the workstations or the server are scheduled outside consultation hours: early in the morning, over the lunch break, or at the end of the day, depending on your practice's rhythm.
02 Do you manage medical practice software?
We manage the whole environment around your business software: workstations, server, backups, network, access, printers and scanners. For questions specific to the practice software itself, we coordinate with your vendor, so that you don't have to run between two contacts.
03 Do the patient records stay in Switzerland?
For the services we operate (backups, email, files), we favour Swiss infrastructure, notably with Infomaniak. If your business software imposes its own hosting, we clearly document what is where, so that nothing stays unclear.
04 What can AlpenFlow automate in a practice?
The most frequent cases: appointment reminders and invitations, automatic filing of incoming documents and results, recurring letters, invoice reminders. During the first meeting, we identify the tasks that cost your team the most time.
05 Our practice is small, is this for us?
Yes. We work with organisations from 3 employees. For a small practice, the essentials come down to three things: tested backups, clean access and a contact who responds. That is exactly the scope of AlpenCare Essential, and an AlpenFlow automation can be justified from the very first hour saved per week.
First step
Review your practice's IT
A first one-hour conversation about your practice: workstations, backups, access, calendar. You leave with concrete recommendations, with no commitment.
David Cunha
Founder and technical director
Chavannes-près-Renens