AlpenCare · Managed IT for SMEs
Your IT, managed. Every day.
AlpenCare is your fixed-price outsourced IT service. A monthly fee per workstation, a clear framework, and critical incidents handled within 4 business hours. On-call support can be arranged if your business requires it.
A single point of contact
All your IT, managed from one place
Workstations, servers, Microsoft 365, backups, security: AlpenCare connects and manages your entire environment. A single point of contact, who knows your whole infrastructure and supervises it continuously.
No more scattered providers or grey areas. Every month, you receive a clear report: what was done, what was detected, what is recommended.
Tout votre IT, géré et supervisé depuis un seul point de contact
The reality
In most SMEs, IT is managed by no one
As long as everything works, it is invisible. The problem is the day it breaks. And by then, it is already too late.
Nobody really looks after IT
It's the employee 'most comfortable with computers' who deals with problems, between two other tasks. Nothing is documented, nothing is anticipated.
Backups are never tested
You have 'something' that backs up, but no one has ever checked that a restore actually works. You find out on the day of the disaster.
Support keeps you waiting
When a workstation breaks down, you call a provider who answers when they can. Meanwhile, an employee cannot work.
Security relies on luck
Shared passwords, postponed updates, accounts of former employees still active. So many open doors that nobody is watching.
What is included
Everything an SME expects from an IT service
A clear scope, a fixed fee. No grey areas about what is covered and what is not.
Workstation management
Installation, configuration, monitoring and maintenance of all your workstations. A fleet that is up to date, clean and consistent.
User support
Your employees contact us directly. Critical incidents are handled within 4 business hours, by a team that knows your environment.
Microsoft 365 management
Accounts, licences, access, mailboxes, file sharing. Arrivals and departures handled cleanly, with no ghost accounts.
Monitored backups
Automatic backups and, above all, verified ones. We regularly test restores so they work the day you need them.
Updates and security
Critical patches applied, antivirus managed, basic hardening. We close the gaps before they are exploited.
Documentation and monthly report
Your infrastructure is documented. Every month, a clear report on what was done, what was detected and what is recommended.
The plans
Three service levels to match your needs
From solid day-to-day support to complete sovereignty over your data. You choose the level that fits your business.
AlpenCare Essential
SMEs with 3 to 20 workstations
For SMEs that want managed, secure IT and clear day-to-day support.
- Workstation management
- Remote user support, no hour counter
- Critical incidents handled within 4 business hours
- Microsoft 365 account and access management
- Critical updates
- Backup monitoring
- IT environment documentation
- Monthly report
- Priority hosting with Infomaniak
AlpenCare Business
SMEs with 10 to 50 workstations
For SMEs that want to delegate almost all of their IT with proactive monitoring and stronger security.
10 workstations = CHF 2,500/month, day-to-day support included
- Everything included in Essential
- Priority support handling
- Enhanced monitoring of workstations and services
- Monthly review of user access
- Onboarding and offboarding management
- Regular backup checks with report
- Advanced Microsoft 365 support
- Coordination with IT vendors
- Periodic review meeting with management
- Cloud, backups and critical services in Switzerland
AlpenCare Sovereign
Fiduciaries, practices, sensitive businesses
For organisations that want a controlled, documented IT infrastructure that is less dependent on foreign clouds.
- Full managed IT with priority support
- Swiss architecture for operated services
- Infomaniak hosting or certified equivalent
- Email, files and services in Switzerland
- Cybersecurity hardening
- Complete access audit
- Documented continuity plan
- Data-protection support based on your context
- Quarterly IT roadmap
- Reduced dependency on Microsoft, Google, AWS
Prices exclude any VAT and third-party costs. Minimum 6-month commitment, then monthly renewal. Day-to-day support is included in the plan, within a fair-use scope defined in the contract; any exceptional work outside the scope is announced and approved before invoicing.
Between 10 and 20 workstations, the right plan depends on the level of delegation you want: Essential for solid monitoring with remote support, Business for full delegation with enhanced supervision.
The handover
From the first assessment to day-to-day management
We do not show up to break everything. Taking over an infrastructure happens in stages, with a planned and documented transition. At the end, you know exactly what is running, who has access and how it is protected.
Assessment of what exists
An engineer analyses your workstations, servers, backups, security and priorities. You leave with concrete first recommendations.
Documented handover
We document your infrastructure and take over gradually. A planned transition, with downtime kept to a minimum.
Bringing things up to standard
We first fix the urgent problems: untested backups, orphan accounts, shared passwords, overdue patches.
Day-to-day management
We manage, we monitor, we answer you. Every month, a clear report. You only hear from us when it is useful.
For whom
AlpenCare is right for you if…
- You are a Swiss SME with 5 to 150 employees and no full-time in-house IT person.
- Your IT is currently managed 'on the side' by an employee who already has another job.
- You want a predictable IT budget, with no surprise quote at every incident.
- You need a single, local point of contact who answers in your language on Swiss time.
- Compliance with the Swiss Data Protection Act and data hosting in Switzerland matter to your business.
AlpenCare FAQ
Frequently asked questions about AlpenCare
You pay a fixed monthly fee per active workstation (an equipped employee). The price depends on the chosen service level (Essential, Business or Sovereign). The plan covers your teams' day-to-day support, with no hour counter, within a fair-use scope defined in the contract. If an exceptional need falls outside this scope (a project, a redesign, a major out-of-scope incident), it is quoted, announced and approved before invoicing.
Your employees contact us directly for any IT problem. Critical incidents are handled within 4 business hours for clients under contract. Out-of-hours on-call support can be arranged contractually if your business requires it. Day-to-day support is included in the plan, with no per-hour metering: your employees never hesitate to call us.
Yes, this is the most common situation. We start with an audit of what exists, document everything, then take over gradually in coordination with your former provider if needed. The transition is planned to keep downtime to a minimum.
AlpenCare contracts start at 6 months. That is the minimum time for managed IT to have a real, measurable impact on your infrastructure. After the first 6 months, renewal is monthly.
For the services we operate directly, we favour Swiss infrastructure, in particular Infomaniak. Depending on your environment, some existing tools may however impose their own hosting constraints. The Sovereign plan aims to reduce these dependencies as much as possible.
No. We manage Microsoft 365 environments but also Swiss alternatives (Infomaniak kSuite). If you want to reduce your dependency on foreign clouds, that is precisely the purpose of the Sovereign plan.
Can’t find your answer?
Ask us your question →First step
Take back control of your IT
A first conversation and an assessment of your infrastructure, with no obligation. You leave with first recommendations and the possible next steps.